Cancellation and Refund Policy
Sundarban E-Commerce
Effective Date: [21/03/2025]

At Sundarban E-Commerce, we value our customers and aim to provide a seamless shopping experience. This policy outlines our terms for cancellations and refunds for purchases made on our website https://ecom.sundarbanpackage.com.

1. Order Cancellation Policy

• Customers can cancel their order before it is shipped. Once an order is dispatched, cancellations will not be accepted.
• To request a cancellation, contact us immediately at Whatsapp No. +91 9732466250 with your order details.
• If the cancellation is approved before dispatch, the refund will be processed within 5-7 business days to the original payment method.
• If the order has already been shipped, the cancellation request will be denied.

2. Refund Policy

Due to the perishable nature of our spice powders, we follow a strict no-return policy unless the product is defective, damaged, or incorrect.

Eligibility for Refunds

Customers are eligible for a refund under the following conditions:

• Damaged or Defective Product: If the received product is physically damaged or defective.
• Incorrect Product: If the product received does not match the order.
• Missing Items: If an item is missing from the order.

Refund Request Process

• Customers must report any issues within 48 hours of receiving the order.
• Email us at [bishnu.ghosh1975@gmail.com] with your order details and clear photos of the issue for verification.
• Once the request is reviewed and approved, the refund will be processed within 7-10 business days.
• Refunds will be issued to the original payment method used at checkout.

3. Non-Refundable Situations

• If the product has been opened or used.
• If the customer changes their mind after delivery.
• If the issue is reported after 48 hours of delivery.
• If the shipping address provided by the customer is incorrect, leading to delivery failure.

4. Exchange Policy

• We do not offer exchanges. If your order is eligible for a refund, we recommend placing a new order for the correct product.

5. Contact Us

For any queries regarding cancellations and refunds, reach out to us at:

Sundarban E-Commerce
https://ecom.sundarbanpackage.com
Email: [bishnu.ghosh1975@gmail.com]
Phone: [+91 9732466250]

By placing an order on our website, you acknowledge and agree to this Cancellation and Refund Policy.