Shipping and Delivery Policy
Sundarban E-Commerce
Effective Date: [Insert Date]

At Sundarban E-Commerce, we strive to ensure a smooth and timely delivery of your spice products. This policy outlines our shipping and delivery procedures for purchases made on our website https://ecom.sundarbanpackage.com.

1. Shipping Locations

• We currently ship across India.
• International shipping is not available at this time.

2. Processing Time

• Orders are processed within 1-2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.

3. Estimated Delivery Time

• Metro Cities: 3-5 business days.
• Other Cities & Towns: 5-7 business days.
• Remote Areas: 7-10 business days.
• Delivery times may vary due to unforeseen circumstances such as weather conditions, strikes, or courier delays.

4. Shipping Charges

• Shipping charges vary based on the delivery location and total order value.
• Free shipping may be available on orders above a certain value (as specified on our website during checkout).

5. Order Tracking

• Once shipped, a tracking number will be shared via email/SMS, allowing you to track your order in real time.

6. Delivery Guidelines

• Customers must provide accurate shipping details to ensure a smooth delivery process.
• If a delivery attempt is unsuccessful due to incorrect address details or unavailability of the recipient, the customer will be responsible for any re-shipping costs.

7. Damaged, Delayed, or Lost Shipments

• If your order arrives damaged, please contact us within 48 hours with clear photos of the damaged item.
• For lost shipments, please reach out to us with your order details, and we will investigate with the courier service.
• We are not responsible for delays caused by the courier company, but we will assist in resolving any issues.

8. Undeliverable Orders

• Orders may be returned to us due to incomplete/incorrect addresses, repeated failed delivery attempts, or refusal to accept the parcel.
• In such cases, we will contact the customer to arrange reshipping at an additional cost or issue a refund (excluding shipping charges).

9. Contact Us

For any shipping or delivery-related queries, contact us at:

Sundarban E-Commerce
https://ecom.sundarbanpackage.com
Email: [Your Contact Email]
Phone: [Your Contact Number]

By placing an order on our website, you agree to our Shipping and Delivery Policy.